Warranty Support and Post Warranty Support

Warranty Support and Post Warranty Support

REDINGTON Service has successfully been managing the complete pre-sales and post sales support for many leading IT and Telecom brands for many years.

Complete post sales support

The warranty services include Call Centre support, importing and re-exporting of spare parts, warehousing, forward and reverse logistics, return to bench and on-site support across the country, back end validation (NTF or NDF) and high level repairs.

The services are modular and vendors have the choice to avail services they are in need.

Products and Services

REDINGTON provides Level 1 to Level 4 services for Printers, Plotters, Scanners Desktops, Notebooks, Servers, Routers, Switches, and Storage devices, EPABX & Contact Centre Switches, Mobiles, FWP and FWT.

High-level repairs are extended to motherboards, mobiles and LCD panels through state of the repair facilities with automatic BGA de-soldering stations, RF Testers, Class 100/1000 clean rooms, vendor specific test and repair tools and testing zigs.

Redington Service -The preferred partner

  • For vendors, Redington Service can reach their customers any where in India; deliver service as per the committed SLA.
  • Redington’s experience of working with global market leaders assures world-class systems and processes.
  • REDINGTON is a single point of contact for all the services a vendor needs.
  • Flexible and robust IT support provides visibility to operations.
  • Skilled and experienced manpower ensures faster rollouts and good project and customer management.
  • Redington’s long and growing relationship with existing vendors is a testimony to our service delivery capabilities.

Pre-sale support

REDINGTON Service has been extending Pre-sale technical support, Sales partners training, preparing Bill of Material, site preparation, installation support for enterprise products.

Post Warranty

We provide multiple post warranty support options to customers…

  • Warranty Extension Packs: We are the leading national distributors for many vendors for their warranty extension packs. Customers can extend the warranty by buying the packs. Customers are assured of extended support from original equipment manufacturer.
  • Spare parts supply: Due to availability of skilled third party or in-source manpower, some of the customers would like to maintain their IT assets on their own and need supply of genuine spare parts. REDINGTON is national master parts reseller for many brands. Through the network of resellers we ensure free availability of spare parts across India.
  • Maintenance contracts: Corporate customers who would like to focus on their core business activities outsource the complete IT maintenance to competent service providers. The key attributes a corporate customer considers while deciding on the service provider are a) Reach b) Skill sets across wide range of products c) Good systems and process that provide visibility and accountability. d) Total cost of ownership. REDINGTON with its reach, expertise across diverse products and proven track record of successfully supporting large national accounts is preferred partner for many corporate customers.

Accessories and upgrades: Another key requirement of customers is to upgrade and enhance their existing assets so that they can derive optimum performance. REDINGTON Service provides required technical as well as parts support.